Дослідження досвіду інструкторів бізнес-тренінгів: дані мікрофінансових організацій Шрі-Ланки
DOI:
https://doi.org/10.26661/2522-1566/2020-2/12-01Ключові слова:
бізнес-тренінг, мікрофінансування, інструктори, досвід, мікропідприємстваАнотація
Мікрофінансові організації (МФО) проводять бізнес-тренінги для своїх клієнтів з метою поліпшення їх знань і навичок, щоб вони могли ефективно і результативно керувати своїм бізнесом. У МФО також можуть бути більш високі показники погашення кредитів за рахунок навчання бізнесу. Таким чином, бізнес-тренінг важливий як для МФО, так і для клієнтів. Для успішного проведення бізнес-тренінгів досвід інструкторів має велике значення. Отже, цілі цього дослідження полягають у тому, щоб визначити експертні знання, визначити, як експертні знання можуть допомогти клієнтам у їх ділових починаннях і визначити стратегії, використовувані інструкторами для передачі своїх експертних знань. Метод тематичного дослідження був використаний для проведення цього дослідження, і шість МФО Шрі-Ланки були використані в якості прикладів. Один менеджер, один тренер і один власник-менеджер / клієнт від кожної МФО були відібрані для інтерв'ю, і, отже, було проведено 18 глибоких інтерв'ю для збору даних. Результати показують, що досвід інструкторів складається з бізнес-знань і досвіду безпосередньо. Інструктори використовують бізнес-знання для надання предметних знань, таких як фінансова грамотність та підготовка бізнес-плану. Досвідчені знання використовуються для створення мережевих можливостей, а також для надання предметних знань. Крім того, інструктори використовують такі стратегії, як інтерактивне навчання та спілкування для передачі досвіду. Результати цього дослідження були б корисні для практиків мікрофінансування, політиків, а також є внеском до галузі знань мікрофінансування.
JEL Classification: M10
Посилання
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ADEMCOL, (2001), Asociacio´n para el Desarrollo Microempresarial Colombiano and Women’s Opportunity Fund: Bundling microfinance and business development services, A case study from ADEMCOL in Colombia, Microenterprise Best Practices, Washington, DC: United States Agency for International Development.
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De Wildt, M. (2004), Linking business development services to financial services: The case of Financiera Solucio´n, Geneva: ILO, available at: https://www.ilo.org/empent/Publications/WCMS_143295/lang--en/index.htm (Accessed 10 September 2019).
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GTZ ProMiS, (2010), Micro Finance Industry Report, Sri Lanka: GTZ ProMiS and the Banking With the Poor Network.
Henry, S. (2006), Good Practice in Business Development Services: How Do We Enhance Entrepreneurial Skills in MFI Clients? [Online], Toronto: Alterna Savings, available at: http://www.ruralfinanceandinvestment.org/node/59 (Accessed 15 September 2019).
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ILO (2002), Start and Improve Your Business linkages to finance program: The Zimbabwe case. project report, Harare: International Labour Office – SIYB Regional Project Office.
Karlan, D. and Valdivia, M. (2006), “Teaching Entrepreneurship: Impact of Business Training on Micro Finance Clients and Institutions”, Economic Growth Centre Discussion Paper, No, 941, Yale University: Economic Growth Centre, available at: https://doi.org/10.1162/REST_a_00074 (Accessed 18 September 2019), DOI: 10.1162/REST_a_00074
Khavul, S., (2010), “Microfinance: Creating Opportunities for the Poor?”, Academy of management perspectives, Vol. 24, No. 3, pp. 58-72, available at: https://doi.org/10.5465/amp.24.3.58 (Accessed 18 September 2019), DOI: 10.5465/amp.24.3.58
Manpower services commission (1975), Management training and the development in the small firm and the role of industrial training boards, Sheffield: Mimeograph.
Nieman, G. (2001), “Training entrepreneurs and small business enterprises in South Africa: a situational analysis”, Education + Training, Vol. 43, No. 8/9, pp. 445-450, available at: https://doi.org/10.1108/00400910110411639 (Accessed 19 September 2019), DOI: 10.1108/00400910110411639
Nonaka, I. (1998), “The knowledge-creating company”, The Economic Impact of Knowledge, pp. 175-187, available at: http://dx.doi.org/10.1016/b978-0-7506-7009-8.50016-1 (Accessed 19 September 2019), DOI: 10.1016/b978-0-7506-7009-8.50016-1
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Sievers, M. and Vandenberg, P. (2007), “Synergies through linkages: who benefits from linking micro-finance and business development services?”, World development, Vol. 35, Issue 8, pp. 1341-1358, available at: https://doi.org/10.1016/j.worlddev.2007.04.002 (Accessed 20 September 2019), DOI: 10.1016/j.worlddev.2007.04.002
Tilakaratne, G., Wickramsinghe, U. and Thusitha, K., (2005), Micro finance in Sri Lanka: a household level analysis of outreach and impact on poverty, Sri Lanka: Institute of Policy Studies of Sri Lanka, available at: http://www.pep-net.org/sites/pep-net.org/files/typo3doc/pdf/files_events/4th_colombo/Ganga.pdf (Accessed 10 September 2019).
Tilakaratne, G., Galappattige, A. and Perera R. (2009), Promoting empowerment through microfinance in Sri Lanka, Economic and political empowerment of the poor – Sri Lanka, Sri Lanka: Centre for policy dialogue, South Asia Centre for policy studies.
TJP (2003), TkwinJdid Performance Report, March – December 2002, and Final Report, Implementation Grant Program, United States Agency for International Development.
Walker, E., Redmond, J., Webster, B. and Le Clus, M. (2007), “Small business owners: too busy to train?”, Journal of small business and enterprise development, Vol. 14, No. 2, pp. 294-306, available at: https://doi.org/10.1108/14626000710746718 (Accessed 20 September 2019), DOI: https://doi.org/10.1108/14626000710746718
World Bank (2014), Poverty Review [Online], Washington DC: World Bank, available at: http://www.worldbank.org/en/topic/poverty/overview (Accessed 18 May 2020).
Yin, R. K. (2009), Case-study research: Design and methods, 4th ed., London: Sage.
Zorn T. E. Jr. and Ruccio, S. E. (1998), “The use of communication to motivate college sales teams”, International Journal of Business Communication, Vol. 35, Issue 4, pp. 468-499, available at: https://doi.org/10.1177%2F002194369803500403 (Accessed 25 September 2019), DOI: 10.1177%2F002194369803500403
ACCION, 2005, Practical skills for micro entrepreneurs: ACCION's training with its ABC's of business training program, Boston: ACCION In Sight.
Agnew, N. M., Ford, K. M. and Hayes, J. P. (1997), ‘‘Expertise in context: personally constructed, socially selected, and reality-relevant?’’, in Feltovich, P. J., Ford, K. M. and Hoffman, R. R. (Eds), Expertise in Context, AAAI Press, Menlo Park, CA, pp. 219-244, available at: https://www.researchgate.net/publication/258857150 _Expertise_Socially_Situated_Personally_Constructed_and_%27Reality%27_Relevant (Accessed 15 September 2019)
ADB, (1997), Microenterprise development: Not by credit alone. Manila: Asian Development Bank. https://www.findevgateway.org/library/microentreprise-development-not-credit-alone (Accessed 20 September 2019)
ADEMCOL, (2001), Asociacio´n para el Desarrollo Microempresarial Colombiano and Women’s Opportunity Fund: Bundling microfinance and business development services, A case study from ADEMCOL in Colombia, Microenterprise Best Practices, Washington, DC: United States Agency for International Development.
Argote, L., McEvily, B. and Reagans, R. (2003), “Managing knowledge in organizations: an integrative framework and review of emerging themes’’, Management Science, Vol. 49 No. 4, pp. 571-82, available at: https://doi.org/10.1287/mnsc.49.4.571.14424 (Accessed 20 September 2019), DOI: 10.1287/mnsc.49.4.571.14424
Baldwin, T. T. and Ford, J. K. (1988), “Transfer of training: A review and directions for future research”, Personnel Psychology, Vol. 41, Issue 1, pp. 63-105, available at: https://doi.org/10.1111/j.1744-6570.1988.tb00632.x (Accessed 15 September 2019), DOI: 10.1111/j.1744-6570.1988.tb00632.x
CGAP (2011), Advancing financial access to world poor [online], Washington: Consultative group to assist the poor, available at: https://www.cgap.org/ (Accessed 20 September 2019).
De Wildt, M. (2004), Linking business development services to financial services: The case of Financiera Solucio´n, Geneva: ILO, available at: https://www.ilo.org/empent/Publications/WCMS_143295/lang--en/index.htm (Accessed 10 September 2019).
Yamagata, T. (2006), The white man’s burden: Why the West’s efforts to aid the rest have done so much ill and so little good – by William Easterly, New York: Penguin Press, available at: https://doi.org/10.1111/j.1746-1049.2008.068_2.x (Accessed 10 September 2019), DOI: 10.1111/j.1746-1049.2008.068_2.x
Eisenhardt, K. M., (1989), “Building theories from case study research”, Academy of management review, Vol. 14, No. 4, pp. 532-550, available at: https://doi.org/10.5465/amr.1989.4308385 (Accessed 10 September 2019), DOI: 10.5465/amr.1989.4308385
Gibb, A. A. (1997), “Small firms' training and competitiveness. Building Upon the Small business as a Learning Organisation”, International small business journal: Researcing Entrepreneurship, Vol. 15, Issue 3, pp. 13-29, available at: https://doi.org/10.1177%2F0266242697153001 (Accessed 15 September 2019), DOI: 10.1177%2F0266242697153001
GTZ ProMiS, (2010), Micro Finance Industry Report, Sri Lanka: GTZ ProMiS and the Banking With the Poor Network.
Henry, S. (2006), Good Practice in Business Development Services: How Do We Enhance Entrepreneurial Skills in MFI Clients? [Online], Toronto: Alterna Savings, available at: http://www.ruralfinanceandinvestment.org/node/59 (Accessed 15 September 2019).
Huber, B. (1999), ‘‘Experts in organizations: the power of expertise’’, Academy of business and administrative science conference, available at : https://pdfs.semanticscholar.org/9d2f/79399f7958e0d02caf55ef2891e23142dafc.pdf (Accessed 20 September 2019).
Hutchins, H. M. (2009), “In the trainer’s voice : A study of training transfer practices”, Performance improvement quarterly, Vol. 22, Issue 1, pp. 69-93, available at : https://doi.org/10.1002/piq.20046 , (Accessed 15 September 2019), DOI: 10.1002/piq.20046
ILO (2002), Start and Improve Your Business linkages to finance program: The Zimbabwe case. project report, Harare: International Labour Office – SIYB Regional Project Office.
Karlan, D. and Valdivia, M. (2006), “Teaching Entrepreneurship: Impact of Business Training on Micro Finance Clients and Institutions”, Economic Growth Centre Discussion Paper, No, 941, Yale University: Economic Growth Centre, available at: https://doi.org/10.1162/REST_a_00074 (Accessed 18 September 2019), DOI: 10.1162/REST_a_00074
Khavul, S., (2010), “Microfinance: Creating Opportunities for the Poor?”, Academy of management perspectives, Vol. 24, No. 3, pp. 58-72, available at: https://doi.org/10.5465/amp.24.3.58 (Accessed 18 September 2019), DOI: 10.5465/amp.24.3.58
Manpower services commission (1975), Management training and the development in the small firm and the role of industrial training boards, Sheffield: Mimeograph.
Nieman, G. (2001), “Training entrepreneurs and small business enterprises in South Africa: a situational analysis”, Education + Training, Vol. 43, No. 8/9, pp. 445-450, available at: https://doi.org/10.1108/00400910110411639 (Accessed 19 September 2019), DOI: 10.1108/00400910110411639
Nonaka, I. (1998), “The knowledge-creating company”, The Economic Impact of Knowledge, pp. 175-187, available at: http://dx.doi.org/10.1016/b978-0-7506-7009-8.50016-1 (Accessed 19 September 2019), DOI: 10.1016/b978-0-7506-7009-8.50016-1
Sié, L. and Yakhlef, A. (2009), “Passion and expertise knowledge transfer”, Journal of Knowledge Management, Vol. 13, No. 4, pp. 175-186, available at: https://doi.org/10.1108/13673270910971914 (Accessed 20 September 2019), DOI: 10.1108/13673270910971914
Sievers, M. and Vandenberg, P. (2007), “Synergies through linkages: who benefits from linking micro-finance and business development services?”, World development, Vol. 35, Issue 8, pp. 1341-1358, available at: https://doi.org/10.1016/j.worlddev.2007.04.002 (Accessed 20 September 2019), DOI: 10.1016/j.worlddev.2007.04.002
Tilakaratne, G., Wickramsinghe, U. and Thusitha, K., (2005), Micro finance in Sri Lanka: a household level analysis of outreach and impact on poverty, Sri Lanka: Institute of Policy Studies of Sri Lanka, available at: http://www.pep-net.org/sites/pep-net.org/files/typo3doc/pdf/files_events/4th_colombo/Ganga.pdf (Accessed 10 September 2019).
Tilakaratne, G., Galappattige, A. and Perera R. (2009), Promoting empowerment through microfinance in Sri Lanka, Economic and political empowerment of the poor – Sri Lanka, Sri Lanka: Centre for policy dialogue, South Asia Centre for policy studies.
TJP (2003), TkwinJdid Performance Report, March – December 2002, and Final Report, Implementation Grant Program, United States Agency for International Development.
Walker, E., Redmond, J., Webster, B. and Le Clus, M. (2007), “Small business owners: too busy to train?”, Journal of small business and enterprise development, Vol. 14, No. 2, pp. 294-306, available at: https://doi.org/10.1108/14626000710746718 (Accessed 20 September 2019), DOI: https://doi.org/10.1108/14626000710746718
World Bank (2014), Poverty Review [Online], Washington DC: World Bank, available at: http://www.worldbank.org/en/topic/poverty/overview (Accessed 18 May 2020).
Yin, R. K. (2009), Case-study research: Design and methods, 4th ed., London: Sage.
Zorn T. E. Jr. and Ruccio, S. E. (1998), “The use of communication to motivate college sales teams”, International Journal of Business Communication, Vol. 35, Issue 4, pp. 468-499, available at: https://doi.org/10.1177%2F002194369803500403 (Accessed 25 September 2019), DOI: 10.1177%2F002194369803500403
Завантаження
Опубліковано
2020-07-20
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Як цитувати
Abeysekera, R. (2020) “Дослідження досвіду інструкторів бізнес-тренінгів: дані мікрофінансових організацій Шрі-Ланки”, Менеджмент та підприємництво: тренди розвитку, 2(12), pp. 8–21. doi:10.26661/2522-1566/2020-2/12-01.
